Returns & Refunds

We offer a 14 day return policy. This means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it – clean, unworn, unused, and in its original packaging.

How to Start a Return

To initiate a return, please contact us at [email protected]. You’ll be responsible for the return shipping costs, and original shipping charges are non-refundable.

All returns should be sent to:

Electric Borealis Apparel
#139 – 2818 Main St
Vancouver, BC
V5T 0C1
Canada

Refunds will be issued within 10 business days once the return has been received, inspected and approved.

Returns sent without prior authorization will not be accepted.
Please make sure to contact us first before sending anything back.

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Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at [email protected] so we can evaluate the issue and make it right.

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European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your purchase within 14 days—for any reason and without justification. Items must be in the same condition as received: unworn, unused, with tags, and in their original packaging. Proof of purchase is required.